Refund policy

Returns, reprints and refunds

Every Stickerpack order is printed to your own design and specification, so it's personalised to you. Under the Consumer Contracts Regulations 2013, personalised goods are exempt from the 14-day cancellation right. That means we can't accept returns or give refunds if you change your mind, order the wrong size or quantity, or no longer need your stickers.

That's why you see and approve an instant proof before you pay. Please check it carefully: the size, shape, cut line, border, material and spelling are printed exactly as approved.

If something's wrong, we'll put it right

If your stickers arrive misprinted, damaged, faulty, or different from the proof you approved, we'll reprint them or give you a full refund, at no cost to you. Just contact us within 14 days of delivery with your order number and a photo of the problem. You don't need to send the stickers back unless we ask.

This doesn't affect your statutory rights under the Consumer Rights Act 2015.

What isn't covered

• Low-resolution, blurry or pixelated artwork that was shown in the proof (we warn you in the builder when an image is low resolution).
• Spelling, grammar or design mistakes in the artwork you uploaded and approved.
• Small colour differences between your screen and print. Screens show colour in light (RGB), and printing uses ink (CMYK).
• A cut that differs from the proof by less than 1 mm, which is normal cutting tolerance.

Cancelling an order

If you need to change or cancel an order, contact us as soon as possible. We can cancel and fully refund any order that hasn't gone to print yet. Once printing has started, we can't cancel it.

Lost parcels

If your order hasn't arrived within 10 working days of dispatch (UK) or 20 working days (international), contact us and we'll track it down, then reprint or refund it if it's lost.

Refunds

Approved refunds go back to your original payment method within 5 working days. Your bank may take a few more days to show it.